Refund policy
CozyClaw — Return & Refund Policy
All CozyClaw robes are made to order. Because each robe is produced individually for you, all sales are final and we do not accept returns or exchanges for change of mind, wrong size ordered, or buyer's remorse.
Production & Shipping
Every order is custom produced, which takes up to 30 days to make. Once produced, your order ships and arrives within 6–12 days. You'll receive tracking as soon as it's on the way.
Refunds
Refunds are only issued if your robe arrives damaged, defective, or broken. To be eligible, you must report the issue within 7 days of delivery and include clear photos of the damage.
To start a damage claim, email cozyclaw@outlook.com with:
- Your order number
- A description of the issue
- Photos clearly showing the damage or defect
Once reviewed and approved, we'll send a free replacement or issue a refund. We do not offer refunds for damage caused by misuse, improper washing, or normal wear over time.
Order Changes & Cancellations
Need to change your address or cancel? Email cozyclaw@outlook.com within 24 hours of ordering. After that, production may have already started and changes can't be guaranteed.
Questions? Reach us anytime at cozyclaw@outlook.com — we're happy to help.